Frequently Asked Questions
Everything you need to know about your tbJP performance gear and supplements.
How long does shipping take within the UK?
We offer standard and express shipping options. Standard delivery typically takes 2-3 working days, while express delivery aims for next-day arrival if ordered before 2 PM.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for supplements?
For hygiene and safety reasons, we can only accept returns on supplements if the seal is unbroken and the packaging is in its original condition within 14 days of purchase.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link to monitor your delivery's progress in real-time.
Are your products tested for banned substances?
Quality and transparency are our priorities. Many of our products undergo rigorous testing; please check the specific product page for Informed Sport or batch-testing certifications.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options like Klarna and Clearpay for your convenience.